Currently, the link generated for each custodian to navigate to their compliance portal is unique / custodian specific. This commonly results in two issues:

1) Distrust: Our employees are trained to identify potential phishing emails, and the navigation to an external link directly from their email causes them concern.

2) Difficult to Navigate: In general, needing to direct individuals to go find a specific link in their emails causes a burden. Even if a small percentage of the notified population asks questions, that actual number can overwhelm the responding Legal Hold team. By creating a common link, we can create a short link internally that can appear on help pages and show up in the intranet search.